How long will it take to get my order?

All orders on Johnmasters.com.hk are processed as quickly as possible, often within 48 hours. Orders placed during weekends and holidays are processed on the next business day. Once an order is processed and shipped, you will receive an email with a delivery tracking number. Our orders ship from the Hong Kong SAR and typically take 2-7 business days to be delivered once they have been processed and shipped out. Please note, the number of transit days is not guaranteed. 

What is your exchange and return policy?

All sales are final. If your product was damaged during delivery or is found to be defective, you may send it back, with receipt, within 10 days for exchange. Shipping & handling charges are not refundable. Please contact customer service before returning any item.

Can I order products outside of the Hong Kong SAR and Macau SAR?

This website does not accept international orders. Fortunately, we have distributors across the globe who sell our products. For availability in your area, please visit our store locator here

Are your products certified organic?

All of our products meet the more than 70% organic content threshold established by the USDA’s National Organic Program for Cosmetics, Body Care Products and Personal Care Products for the “Made with Organic Ingredients” labeling category. Products that contain 95% or more organic content display the USDA certified organic seal on the bottle.

Are your products tested on animals?

None of our ingredients or products are tested on animals and we are recognized by PETA.

Are your products vegan?

We define vegan as products that do not contain ingredients sourced from animals. Our products are vegan with the exception of the following: Lavender & Avocado Intensive Conditioner (honey), Hair Paste (honey), Hair Pomade (beeswax), Honey & Hibiscus Hair Reconstructor (honey), Honey & Hibiscus Hair Reconstructing Shampoo (honey), and Lip Calm (beeswax).

Is your packaging recyclable?

Generally, our product packaging is recyclable. Check the recycled symbol and your local recycling company to determine how to recycle.

Are your products formulated with Parabens or Sodium Lauryl Sulfates?

No. John Masters Organics products are formulated without parabens and sodium lauryl sulfates.

What is the shelf life of your products?

We recommend that products should be used within six months of purchase. All products generally have a shelf-life of one year or more from date of purchase. For promotional items, free samples and free gifts, generally have a shelf-life of six months or more.

Are your products available for wholesale?

Yes, for more information please contact our Wholesale Dept. at: wholesale@johnmasters.com.hk

Who do I contact for press inquiries?

Please contact PR at: press@johnmasters.com.hk

How do you certify the accuracy of your ingredient labels?

For information about our product transparency and labeling integrity, please visit our Commitment to Transparency page.

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