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Shipping & Returns

Order & Payment

-        Orders are restricted to be 2 units per product only.

-        Prices listed are in Hong Kong dollars

-        Orders can be paid via Visa, Master Card, CUP, Alipay, WeChat Pay and PPS.

-        Shipping fee to be waived for orders HKD1,000 or above.

-        For orders under HKD1,000, HKD70 shipping to be charged.

Delivery

-        For orders to Hong Kong, products to be delivered in 2-3 working days.

-        For orders to Macau, products to be delivered in 3-5 working days.

-        For orders to China, products to be delivered in 7-10 working days.

Refund & Return Policy

-           Only items purchased on John Masters Organics Hong Kong website can be returned for refund or exchange.

-           Should there be an error when ordering online and Customer would like to return the product, the product must be unopened and in its original saleable condition. Customer is responsible for the return shipping and postage charges.

-           Should the customers react to the product, they can choose to exchange or refund. Customers to be responsible for the shipping and additional postage charges.

-           Should the product be damaged while shipping to the customers, John Masters Organics will be responsible to arrange exchange or refund, as well as shipping and additional postage charges.

-           In all cases, original proof of purchase must be provided. Products need to be returned within 14 days of receipt for any exchange or refund.

-           Refund will be processed within 4 weeks, and will be issued in the original form of payment.

-           All return products should be sent to John Masters Organics Hong Kong office (17/F, 299 Queen’s Road Central, Sheung Wan, HK)

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